SUPPORT SERVICES

Cut your IT expenses by utilizing our 24-hour support staff.
When you choose a HomeCOR system, you’ll never feel like you’re going it alone.

Ticketing

Can’t find what you are looking for? Open a ticket with our support team – it includes expert support provided by point-of-sale specialists. All requests for technical support are now made with our new support ticket system.

Create a support ticket and we’ll get back to you right away! No question is too big or small.

Phone and Live Chat Support

Contact support 24/7, whether you’re troubleshooting issues or looking for business advice. Because you’re already pre-authenticated and prioritized from within HomeCOR, you’ll never have a long wait.

Our team comes from retail backgrounds and knows the daily challenges you face. You can call anytime you need, with phone and live chat support included in all pricing plans for free.

Self-Help

Our Help Center has an extensive range of help articles, setup guides, video tutorials, training, and tips & tricks for becoming a better retailer. Available free to all customers.

Onboarding

The onboarding process includes a member of the HomeCOR design team replicating your website content and layout into a template that closely resembles your existing website or needs.  We can even add in some new features, if desired.

Next, we migrate your data including customers, inventory, coupons, gift cards and purchase orders. We then complete testing and once everything passes, we can run any final inventory adjustments. We then go-live with your new HomeCOR system!

Professional Services

Save time and budget by utilizing our support team whenever you have a computer or data need.

Some common projects we help with:

  • Custom API integrations
  • Custom design work for your website, print or email
  • Network, terminal and printer troubleshooting & setup
  • Setup integration connectors and platforms, like Shopify, Salesforce, Scribe, Bedrock, or Zapier
  • Custom reports and datasets
  • Knowledge transfer and technical process automation/assistance
  • Data gap fill-in & repair
  • One-on-one Training

    Training

    You’ll love the hands-on approach of our training plan. A dedicated HomeCOR professional will guide you through your marketing tools and strategies. Each trainer is engaging, talented, and most importantly, here to help you reach your full potential as a HomeCOR user.